Chatbots vs conversational AI: Whats the difference?
Rule-Based Chatbots vs AI Chatbots: Key Differences Chatbots contribute to personalization by quickly retrieving customer data to provide relevant information. For instance, an airline chatbot can retrieve a traveler’s upcoming flights and offer real-time updates on departure gates or delays, making the experience more convenient and personalized. This conversational AI chatbot (Watson Assistant) acts as…
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